Q&A
English Support
If you notice a mistake in your system, you have the possibility to send us an error message at any time via our contact form in the support portal. The bug report is sent directly to our support team...
Should there be a need to make a page visible only to a particular group, this can easily be set via the visibility category at the bottom of each page.1. Visibilities Standard GroupsIf none of the gr...
1. To display your articles as an article stream, first navigate to Pages and Click on the pencil icon to edit the page.2. Now select the tab Tabs and click there on the pencil icon to edit the tab.3....
Simply click Editor in the black bar.Now you can add content to fill your knowledge base. Click on (1) "New Article" on the left. Select a (2) Title and write the desired (2) text. If you are satisfie...
1. First, select Widgets from the page menu, and then click Create widget.2. Now enter at least one name and one tab text. To connect, press save in the upper right corner.3. Now you can simply copy t...
The black bar is your menu bar. It is only visible to you as a logged-in user, but not to other users of the portal. The menu bar has the following functions for you:Frontend:With the menu item "Front...
Yes, Webservice First FAQ is currently available in German, English and soon in French. You can choose the language when registering.
Yes, you can include Webservice First FAQ as a so-called widget in your site. The widget will appear as a tab on the edge of your web page. Clicking on the tab opens an overlay on its website, which d...
Webservice-First is a FAQ portal that can be set up in minutes without any IT knowledge.You can convince yourself and test it free of charge for 30 days.Click here for the free 30-day trial
You can find out about new features and improvements in our release notes.Click here for the release notes.Our live system usually receives an update on the first Tuesday of the month.
Product typesAn article type helps to pre-configure the basic settings for your articles. For example you can specify the language of an article or set whether the article may receive rating by your c...
Create new articles
Simply click Editor in the black bar.
Now you can add content to fill your knowledge base. Click on (1) "New Article" on the left. Select a (2) Title and write the desired (2) text. If you are satisfied with your FAQ post, click (3) "Save & Exit". After saving, make sure that the article is marked as (4) completed, otherwise it will not appear in your FAQ.
Click on the eye (frontend) in the black top bar to display your FAQ frontend, which is what your customers see in the end.
Nice to know:
Your article is automatically assigned to a so-called article type. Article types are basic configurations that apply to all associated articles. For example, in an article type, the default language of the article is specified.