Q&A
English Support
If you notice a mistake in your system, you have the possibility to send us an error message at any time via our contact form in the support portal. The bug report is sent directly to our support team...
Should there be a need to make a page visible only to a particular group, this can easily be set via the visibility category at the bottom of each page.1. Visibilities Standard GroupsIf none of the gr...
1. To display your articles as an article stream, first navigate to Pages and Click on the pencil icon to edit the page.2. Now select the tab Tabs and click there on the pencil icon to edit the tab.3....
Simply click Editor in the black bar.Now you can add content to fill your knowledge base. Click on (1) "New Article" on the left. Select a (2) Title and write the desired (2) text. If you are satisfie...
1. First, select Widgets from the page menu, and then click Create widget.2. Now enter at least one name and one tab text. To connect, press save in the upper right corner.3. Now you can simply copy t...
The black bar is your menu bar. It is only visible to you as a logged-in user, but not to other users of the portal. The menu bar has the following functions for you:Frontend:With the menu item "Front...
Yes, Webservice First FAQ is currently available in German, English and soon in French. You can choose the language when registering.
Yes, you can include Webservice First FAQ as a so-called widget in your site. The widget will appear as a tab on the edge of your web page. Clicking on the tab opens an overlay on its website, which d...
Webservice-First is a FAQ portal that can be set up in minutes without any IT knowledge.You can convince yourself and test it free of charge for 30 days.Click here for the free 30-day trial
You can find out about new features and improvements in our release notes.Click here for the release notes.Our live system usually receives an update on the first Tuesday of the month.
Product typesAn article type helps to pre-configure the basic settings for your articles. For example you can specify the language of an article or set whether the article may receive rating by your c...
Group Visibility for Pages
Should there be a need to make a page visible only to a particular group, this can easily be set via the visibility category at the bottom of each page.
1. Visibilities Standard Groups
If none of the groups are selected, the page is visible to all groups (as shown above).
If, on the other hand, you select the group of portal managers, the page is only visible to them.
The visibility is staggered as follows:
Portal Manager can see all pages of default roles => Portal Manager, Supervisor, Editor, Normal User
Supervisor can see the pages of the following roles => Supervisor, Editor, Normal User
Editor can see the pages of the following roles => Editor, Normal User
Normal user can see the pages of the following roles => Normal user
Example:
This page would be visible to the Supervisor and Portal Manager.
2. Visibilities of custom groups
Pages whose visibility is set for a custom group will then only be visible to them.
Example:
This page is only visible to New group.